Privacy Policy

This Privacy Policy outlines how TERPHOGZ.COM (referred to as the “Site” or “we”) collects, utilizes, and discloses your Personal Information when you interact with or make purchases from the Site.

COLLECTION OF PERSONAL INFORMATION

When you access the Site, we gather specific details concerning your device, interactions with the Site, and the necessary data for processing your transactions. If you contact us for customer support, we may also collect additional information. In this Privacy Policy, we define any information that uniquely identifies an individual, including the following, as “Personal Information.” Refer to the list below for more details on the Personal Information we collect and the reasons for doing so.

DEVICE INFORMATION

Examples of Personal Information gathered: web browser version, IP address, time zone, cookie data, viewed sites or products, search terms, and Site interaction.

Purpose of collection: to load the Site correctly for you and perform analytics on Site usage for optimization.

Source of collection: Automatically collected via cookies, log files, web beacons, tags, or pixels when you access our Site.

Disclosure for a business purpose: Shared with, but not limited to, our processor and banking partners.

ORDER INFORMATION

Examples of Personal Information gathered: name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Purpose of collection: to provide products or services, fulfill our contract, process payments, arrange shipping, send invoices and/or order confirmations, communicate with you, screen orders for potential risk or fraud, and provide information or advertising related to our products or services, in line with your preferences.

Source of collection: collected directly from you.

Disclosure for a business purpose: Shared with, but not limited to, our processor and banking partners.

CUSTOMER SUPPORT INFORMATION

Examples of Personal Information gathered: name, billing address, shipping address, payment details (including credit card numbers), email address, and phone number.

Purpose of collection: to provide customer support.

Source of collection: collected directly from you.

Disclosure for a business purpose: Shared with, but not limited to, our processor Shopify, Pinwheel Gateway, and Square Payment Processing.

 

MINORS

The Site is not intended for individuals under the age of 18, and we do not intentionally collect Personal Information from children. If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at support@terphogz.comm to request its deletion.

SHARING PERSONAL INFORMATION

We share your Personal Information with service providers to assist us in delivering our services and fulfilling our contracts with you, as explained above. For instance:

• We may share your Personal Information to comply with applicable laws and regulations, respond to legal requests for information, or protect our rights.

BEHAVIORAL ADVERTISING

As mentioned earlier, we use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may interest you. For example:

• We use Google Analytics to gain insights into how our customers utilize the Site. You can read more about how Google handles your Personal Information here: Google Privacy Policy. You can also opt-out of Google Analytics here: Google Analytics Opt-out.
• We share information about your Site usage, purchases, and interactions with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners and, in some cases, through cookies or similar technologies (subject to your location and consent).

For a better understanding of how targeted advertising functions, visit the Network Advertising Initiative’s (“NAI”) educational page here.

You can opt out of targeted advertising through the following:

• FACEBOOK – Facebook Ad Preferences
• GOOGLE – Google Ad Settings
• BING – Bing Ad Settings

Additionally, you can opt out of certain services through the Digital Advertising Alliance’s opt-out portal here.

 

USE OF PERSONAL INFORMATION

We use your Personal Information to provide our services, including offering products for sale, processing payments, shipping orders, and keeping you informed about new products, services, and offers.

LAWFUL BASIS

Under the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following lawful bases:

• Your consent
• The performance of the contract between you and the Site
• Compliance with legal obligations
• Protection of your vital interests
• Performance of a task in the public interest
• Our legitimate interests, which do not override your fundamental rights and freedoms

 

RETENTION

When you place an order through the Site, we retain your Personal Information in our records unless you request its deletion. For more information on your right to erasure, see the ‘Your Rights’ section below.

 

AUTOMATIC DECISION-MAKING

If you are an EEA resident, you have the right to object to solely automated decision-making (including profiling) that has a legal effect on you or significantly impacts you. We engage in fully automated decision-making using customer data. Our processor Shopify employs limited automated decision-making to prevent fraud, which does not significantly impact you.

Examples of services involving automated decision-making include:

• Temporary deny list of IP addresses associated with repeated failed transactions. This list persists for a short duration.
• Temporary deny list of credit cards associated with deny-listed IP addresses. This list persists for a short duration.

 

SELLING PERSONAL INFORMATION

Our Site does not sell any Personal Information, as defined by the California Consumer Privacy Act of 2018 (“CCPA”).

YOUR RIGHTS

GDPR

If you are an EEA resident, you have the right to access your Personal Information, request its transfer to another service, and ask for corrections, updates, or deletion of your Personal Information. To exercise these rights, please contact us through the information below.

Your Personal Information will initially be processed in Ireland and then transferred outside of Europe for storage and further processing, including Canada and the United States. For details on data transfers in compliance with the GDPR, refer to Shopify’s GDPR Whitepaper here.

CCPA

If you are a California resident, you have the right to access your Personal Information (also known as the ‘Right to Know’), request its transfer to another service, and request corrections, updates, or deletion of your Personal Information. To exercise these rights, contact us using the information below.

If you wish to appoint an authorized agent to submit these requests on your behalf, contact us at the address below.

COOKIES

A cookie is a small piece of information downloaded to your computer or device when you visit our Site. We utilize various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (e.g., login and region selection), eliminating the need to re-enter this data each time you visit or navigate between pages. Cookies also provide insights into how people use the website, such as whether it’s their first visit or if they are frequent visitors.

The duration of a cookie on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies expire or are deleted. Most of our cookies are persistent, expiring between 30 minutes and two years from the date of download to your device.

You can manage and control cookies in various ways. However, note that removing or blocking cookies may negatively impact your user experience, and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether to accept them through your browser controls, typically found in your browser’s “Tools” or “Preferences” menu.

Please be aware that blocking cookies may not completely prevent us from sharing information with third parties, such as our advertising partners. To exercise your rights or opt out of certain information uses by these parties, follow the instructions in the “Behavioral Advertising” section above.

DO NOT TRACK

Please note that because there is no consistent industry standard for responding to “Do Not Track” signals, we do not adjust our data collection and usage practices when such a signal is detected from your browser.

CHANGES

We may periodically update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons.

CONTACT

For more information about our privacy practices, questions, or to file a complaint, contact us via email at support@terphogz.com.

If you are dissatisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.

Last updated: 08/17/2023